"Privacy Policy"

Privacy Policy

Last Updated: July 28, 2026

1. Introduction

Welcome to Shop From Türkiye ("Shop From Türkiye", "we", or "our"). Our platform is a cross-border e-commerce infrastructure that enables international consumers to safely purchase products from marketplaces and manufacturers in Turkey. We are committed to protecting your personal data and privacy rights. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our marketplace services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, request information about our products, or contact us. This includes:

• Account Information: Name, email address, phone number, delivery/billing addresses, and account password.
• Social Login Data (e.g., Google): If you choose to register or log in using your Google account, we collect your name, email address, and profile picture associated with your account in full compliance with Google's API Terms of Service.
• Payment Information: We will NEVER store your full credit card numbers. All payments are securely processed through our third-party payment provider Iyzico. Iyzico collects and processes your payment data according to its own privacy policies.
• Order Data: Details of the products you order, your search history on our platform, post-sale support communications, and (if required by your country for international shipping) customs/import identification numbers.
• Device and Usage Data: Your IP address, browser type, operating system, and your navigation behaviors on our platform through cookies and similar tracking technologies.

3. How Do We Use Your Information?

We use your information for the following purposes:

• To create and manage your Shop From Türkiye account.
• To process your orders, facilitate payments through Iyzico, and organize international shipping.
• To communicate with marketplaces and manufacturers in Turkey on your behalf to source your products and manage post-sale support.
• To send you administrative information, order updates, shipping tracking, and customer service responses.
• To personalize your shopping experience, including language and currency preferences.
• To comply with international trade, customs, and tax legal obligations.

4. How Do We Share Your Information?

Since Shop From Türkiye acts as a cross-border bridge, we need to share some of your data with trusted third parties to fulfill your orders:

• Logistics and Shipping Partners: We share your name, delivery address, and contact information with international shipping companies to deliver your products.
• Payment Providers: Your billing information is securely shared with Iyzico and other supported payment gateways.
• Suppliers and Manufacturers: We only share necessary order details (excluding your payment information) with sellers or our operations team in Turkey to source the requested products.
• Legal and Regulatory Authorities: We may disclose your information to customs authorities for import/export transactions or when required by laws, court orders, or other legal processes.

5. International Data Transfer

Shop From Türkiye operates from Turkey and serves global users. Your information may be transferred, stored, and processed in countries outside of your own. By using our services, you consent to the transfer of your data to our facilities in Turkey and to third parties for order fulfillment.

6. Your Privacy Rights (KVKK, GDPR, and CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request the correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain legal exceptions (e.g., retention of transaction records for tax purposes).
• Right to Withdraw Consent: The right to disconnect your Google account or unsubscribe from marketing emails at any time.

To exercise these rights, please contact our Data Protection Officer at the email address provided below.

7. Data Security and Retention

We implement industry-standard security measures, including 256-bit SSL encryption, to protect your personal data. We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Cookies

We use cookies to keep your session open, remember your preferences (such as language and currency), and analyze site traffic. You can manage your cookie preferences from your browser settings.

9. Contact Us

If you have any questions or comments about this Privacy Policy, or if you wish to exercise your data rights, please contact us: