"Return & Refunds"

Cancellation and Return Policy

Critical Rule: Post-Dispatch Returns

At Shop From Türkiye, we strive to deliver your orders as quickly as possible. Due to the nature of international e-commerce, once your order has been handed over to the carrier for dispatch to your country, cancellations or returns can no longer be processed.

Please note that cancellation and return requests can only be accommodated before your items have been shipped.

Cancellation Process (Only Before Dispatch)

If you change your mind and your order has not yet been shipped, you can initiate the cancellation process by following these steps:

• Quick Support Ticket: The moment you decide to cancel, please notify us immediately by creating a support ticket through your account dashboard.
• Status Check: Once we receive your request, we will check your order's shipping status. If your package has not yet departed, the shipment will be halted immediately, and your refund will be approved.

Refund Processing Time

All payments on our platform are processed securely via Iyzico. Once your cancellation request is approved, we will initiate the refund process on the same day.

Depending on international transfer times and your local bank's processing times, it typically takes 2-5 business days for the refunded amount to reflect on your credit card or bank account. If the refund does not reach your account within this timeframe, please contact your bank's customer service first.